Payment & refund policy

1. Scope

This page sets out the full cancellation and refund policy for advertising placements booked with Ferngrove Wire, published by NU Media Edge Inc. It expands on the Payment & Refund Policy and Returns Policy sections of our terms of use.

2. How to cancel or request a refund

Email [email protected] or call +1 403-394-2337 during our published hours, quoting your booking reference or the email address used to book. We confirm every cancellation in writing.

3. Returns windows by placement

Community Dispatch Listing ($140 CAD). Cancel more than 5 business days before the listing's scheduled publish date for a full refund. Inside that window, the listing fee is non-refundable once formatting work has started.

Partner Explainer Dispatch ($720 CAD). Cancel before drafting begins for a full refund. Once a draft has been sent to you for review, 50% of the fee becomes non-refundable to cover the writing work completed; the article will not be published if you cancel at this stage.

Quarterly Audio Series Sponsorship ($1,340 CAD). Cancel more than 10 business days before the topic-planning session for a full refund. Once planning or recording has started, refunds are prorated based on how many of the three episodes have already been produced.

4. Rescheduling

In most cases we would rather move your placement to a later date than cancel it outright. Rescheduling is free of charge if requested before the cancellation windows above have closed, subject to availability (particularly for the audio sponsorship, where only one series slot is open per quarter).

5. Processing refunds

Approved refunds are returned to your original payment method within 5–10 business days of confirmation. E-transfer refunds are typically faster than card refunds, which depend on your card issuer's own processing time.

6. Returnss initiated by us

If we need to cancel a confirmed placement (for example due to a production capacity issue on our side), you will receive a full refund or, if you prefer, a rebooking at the next available date at no extra cost.

7. Non-refundable circumstances

Placements that have already completed their full run — a listing that finished its 30 days, an article already published, or an audio series that has fully aired — are not eligible for a refund.

8. Changes to this policy

We may update this policy from time to time; the date above shows the most recent revision.